NEW LUX BALL NECKLACE

You may request an exchange within 7 business days from the date you receive your jewelry. Please note that additional shipping fees will apply for all exchanges.

Exchanges are not accepted in the following cases:

• More than 7 days have passed since you received the jewelry.
  
• The jewelry has been damaged, worn, or altered by the customer.
  
• The jewelry has been resized, customized, or engraved at the customer’s request.
  
• The value of the jewelry has decreased due to use or partial consumption.

Please note that we are unable to accept returns for international orders due to a change of mind.
However, should you encounter any issues, please contact us by email(help@coldframeofficial.com) within 7 days of receiving your jewelry in the following cases:

• The item arrives damaged or defective.
  
• You have received an incorrect item due to our oversight.
  
• There are exceptional circumstances where a refund may be deemed necessary.
  

• All COLDFRAME jewelry is made to order.
  Please allow up to 14 business days after payment for production and preparation for shipment.
  (Production time may vary by piece; please refer to each product’s detail page.)
• If you cancel your order after shipment has begun but before final delivery, shipping fees may be charged due to logistics costs incurred.
• For in-store pickup or changes to your delivery address, please contact us at: help@coldframeofficial.com