All purchases made on the official COLDFRAME website will earn 5% of the purchase amount as reward points, which become available for use after your order has been delivered.

1. Log in to your account using your email.
   (Mobile: via the menu button at the bottom left / PC: at the top right corner)
   Then click “View My Wallet” to check your available balance.
   
2. Copy your Code number displayed there.
   
3. During checkout, paste the copied code into the “Gift Card” field under the Gift Card section.
   
4. Once the reward points have been applied as a gift card, confirm that the discounted amount is reflected, and proceed with payment.
   
5. If you have any further questions or need assistance regarding reward point usage, please contact us at help@coldframeofficial.com — our team will be happy to assist you promptly.
   

(Guide to using reward points)

COLDFRAME was founded in the summer of 2014 by Heahee Park, the brand’s founder and designer, at its first showroom in Hannam-dong, Seoul.

Over the past decade, COLDFRAME has grown into one of Korea’s most distinctive and irreplaceable daily fine-jewelry brands, known for its creative and refined designs crafted in silver, gold, and gemstones, and showcased across online platforms, select stores, department stores, and duty-free shops.

You can try on COLDFRAME pieces in person at our Seochon store in Seoul.

Address｜ 47-2 Jahamun-ro, Jongno-gu, Seoul
Hours｜ 11:00 AM – 8:00 PM
Phone｜ 02-720-0522

In addition, our official online store offers convenient and prompt services for repairs, exchanges, returns, and product consultations.

You can refer to our Size Guide to check your ring size.

If you have difficulty determining the exact size, please contact us (help@coldframeofficial.com) to consult with one of our jewelry specialists for personalized assistance.

Stay connected by following COLDFRAME’s official social media channels for the latest updates and news.

@coldframeofficial

Once payment has been completed, the payment method (such as changing the card or installment plan) cannot be modified.

If you need to change your payment method, please cancel or request a refund for the existing order and place a new one.

For additional assistance, please contact our Customer Service Center (help@coldframeofficial.com).

All COLDFRAME pieces are handcrafted to order in Seoul by experienced artisans.

Please allow up to 14 business days for production and shipping.

You may request an exchange within 7 days of receiving your jewelry.

Please note that exchanges may be limited if any components are missing, if the jewelry has been damaged or shows signs of wear, or if the piece has been resized or engraved at the customer’s request.

For exchanges or repairs not due to a manufacturing defect, round-trip shipping fees will be charged.

Returns are only accepted for items defective upon arrival.

Once your order has been prepared for shipment, cancellations and modifications are no longer possible.

For exchanges, returns, or repairs not due to a manufacturing defect, round-trip shipping fees will be charged.

Selecting a diamond is a deeply personal experience.

We recommend viewing each diamond in person to fully appreciate its unique beauty.

Every diamond possesses its own characteristics known as the 4Cs — Cut, Clarity, Color, and Carat Weight — each playing a vital role in determining the diamond’s distinctive value.

The Diamond Lifetime Pledge Certificate is a document that guarantees the authenticity, quality, and grading of your diamond.

Unlike reports issued by gemological institutions such as the GIA (Gemological Institute of America), this certificate includes a lifetime assurance concept.

Please note that when a diamond is reappraised in the future, certain details recorded in the report — including its grading — may differ, as stated in the liability clause.

Our diamond wedding rings come with a variety of lifetime services, including ring resizing, polishing, and regular inspections of diamond settings to ensure lasting beauty and durability.

• For jewelry purchased within one year:
  Complimentary repairs are offered for services such as polishing, repairing broken necklace chains, resetting gemstones (if the original stone is still available), and fixing clasps.
  However, repairs for issues caused by customer negligence — such as lost gemstones, severe damage, or size adjustments — will incur a fee, even within the one-year period.
  
• For jewelry purchased after one year:
  Repairs will be subject to a service fee.
  

* Round-trip shipping fees apply to all repair services.

For jewelry purchased more than one year ago, repairs are subject to a service fee.

Please note that the cost may vary depending on factors such as material loss, gemstone condition, or the type of repair required.

We recommend consulting with a COLDFRAME jewelry specialist for an accurate estimate(help@coldframeofficial.com).

COLDFRAME silver jewelry can lose its shine or become discolored if exposed to cosmetics, perfumes, or other chemical substances, so please avoid direct contact with such materials whenever possible.

For long-term storage, we recommend keeping your jewelry in a poly bag to minimize exposure to air.

Over time, silver naturally develops a patina or slight discoloration — this is an inherent and unique characteristic of silver, contributing to its distinctive charm.

If the tarnish becomes noticeable, you can gently wipe the surface with a silver polishing cloth to restore its luster.

All COLDFRAME pieces come with a polishing cloth included in the package.

TownTalk x COLDFRAME

To prevent scratches, please avoid contact or friction between your COLDFRAME gold jewelry and other pieces.

Gold jewelry should be gently cleaned using lukewarm water and a soft brush, or maintained by carefully wiping it with a fine, soft cloth to preserve its shine and texture.

All COLDFRAME pieces come with a polishing cloth included in the package.

TownTalk x COLDFRAME

For jewelry set with gemstones or pearls, please avoid exposing it to liquids containing alcohol or any chemical substances, as they may damage or seep into the setting.

We also recommend keeping the jewelry away from sudden temperature changes and high-heat environments to preserve its natural beauty and durability.

COLDFRAME jewelry is crafted using 18K gold (75% pure gold) and 10K gold (41.7% pure gold), available in both white and yellow gold finishes.

Each piece is meticulously handcrafted by skilled artisans and adorned with high-quality gemstones, brought together in COLDFRAME’s distinctive and timeless designs.

COLDFRAME jewelry is crafted from sterling silver containing 92.5% pure silver, blending vintage elegance with modern sensibility.

Inspired by Korea’s historical atmosphere, natural forms, and the human body, each piece embodies a harmonious balance of strength and softness, simplicity and refinement, resulting in timeless and distinctive designs that transcend age and gender.