10K HERCULES KNOT BAND

We do not offer direct exchanges. Every COLDFRAME piece is made to order, so the fastest way to receive a different size or style is to return your original item for a refund and place a new order — your new piece will go into production right away.

US Orders — 30-Day Returns

We gladly accept returns on US orders within 30 days of delivery for a full refund of the product price.

• Items must be unworn and in their original condition, with the COLDFRAME limestone case and polishing cloth included. The value of missing or damaged components may be deducted from your refund.
• Return shipping is arranged and paid for by the customer. Please use a shipping method with tracking — we are unable to issue refunds for returns lost in transit.
• Items that have been worn, damaged, or altered are not eligible for return.
• Once your return has been received and inspected, your refund will be issued to your original payment method within 7 business days.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged or defective, or if you receive the wrong item, contact us at help@coldframeofficial.com within 30 days of delivery. We will cover all shipping costs and provide a replacement or a full refund — whichever you prefer.

All Other International Orders

Orders shipped outside the United States are final sale and cannot be returned. Damaged, defective, or incorrect items are always covered as described above.

• All international orders are shipped DDP (Delivered Duty Paid) — COLDFRAME covers every duty, tax, and customs fee. The price you see is the final price. Nothing to pay on delivery.
• All COLDFRAME jewelry is made to order.
  Please allow up to 14 business days after payment for production and preparation for shipment.
  (Production time may vary by piece; please refer to each product’s detail page.)
• If you cancel your order after shipment has begun but before final delivery, shipping fees may be charged due to logistics costs incurred.
• For in-store pickup or changes to your delivery address, please contact us at: help@coldframeofficial.com