Politique de confidentialité

Last Updated: September 15, 2025

This Privacy Policy describes how COLDFRAME (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit coldframeofficial.com (the “Site”), use our services, make a purchase, or otherwise communicate with us about the Site (collectively, the “Services”). In this Privacy Policy, “you” refers to any individual using the Services, whether as a customer, site visitor, or otherwise.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources as described below, and have done so within the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide and improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, our users, or others.

Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you. Below, we describe the categories and specific types of personal information we collect.

Information You Provide Directly

The information you provide directly to us through the Services may include:

Contact Information — such as your name, address, phone number, and email address
Order Information — such as your name, billing and shipping address, payment confirmation, email address, and phone number
Account Information — such as your username, password, security questions, and related information used for account security
Shopping Information — such as items viewed, added to cart, purchased, or saved to your account; loyalty points, reviews, recommendations, and gift cards
Customer Support Information — such as messages or other content you send to us through customer service channels

Some features of the Services require you to provide certain personal information. You may choose not to provide it, but doing so may limit your access to or use of those features.

Information We Collect Automatically

We may automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about your device, browser, network connection, IP address, and information about how you access and interact with our Site and your account.

Information from Third Parties

We may also receive information about you from third parties, such as:

Service providers like Shopify that power our Site and Services
Payment processors that collect payment details (e.g., bank account, credit or debit card information, billing address) to process your transactions
Third parties that use cookies, pixels, SDKs, or similar tools to collect data when you visit our Site, open our emails, or interact with our ads

Information received from third parties is treated in accordance with this Privacy Policy. See also the section Third-Party Websites and Links below.

How We Use Personal Information

To Provide Products and Services: We use your personal information to create, maintain, and manage your account; process payments; fulfill and deliver orders; handle returns and exchanges; and send updates about your account or transactions.
Marketing and Advertising: We may use your personal information to send marketing communications via email, text message, or postal mail, and to display advertisements about our products and services. This may include customizing our ads to make them more relevant to you. If you are located in the EEA, the legal basis for such processing is our legitimate interest in promoting our products (GDPR Article 6(1)(f)).
Security and Fraud Prevention: We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, please contact us immediately. For EEA users, the legal basis is our legitimate interest in maintaining the security of our Site and protecting our customers (GDPR Article 6(1)(f)).
Customer Support and Service Improvement: We use your personal information to respond to inquiries and improve our Services. The legal basis under GDPR Article 6(1)(f) is our legitimate interest in maintaining effective communication and service quality.

Cookies

Like many websites, our Site uses cookies. For specific details on the cookies used by Shopify in connection with our store, please refer to https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including remembering your preferences), perform analytics, and better understand how users interact with our Services. We may also allow third parties and service providers to use cookies on our Site to help us tailor content and advertising.

Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies. Note that disabling cookies may negatively affect your user experience and certain features may not function properly. Blocking cookies may not entirely prevent data sharing with third-party partners.

Your browser may send “Do Not Track” signals, but our Site is not designed to respond to such signals. For more information about “Do Not Track,” visit www.allaboutdnt.com.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes or as required by law. These may include:

Vendors and service providers performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping)
Business and marketing partners that provide advertising and promotional services under their own privacy policies
Third parties you authorize or direct us to share your information with (e.g., shipping carriers or social media integrations), based on your consent
Our affiliates within the same corporate group, for legitimate business purposes
As part of a business transaction such as a merger or bankruptcy, or to comply with legal obligations, enforce our Terms, and protect our rights or the rights of others

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. When you follow a link to a non-affiliated or unmanaged site, please review its privacy and security policies. We are not responsible for the accuracy, completeness, or reliability of information found on such sites, or for their privacy or security practices. Information you disclose on public or semi-public platforms (such as social media) may be visible to others and used without limitation by third parties.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian who believes your child has provided us with personal information, please contact us using the information below to request deletion. To our knowledge, we have not “sold” or “shared” personal information of individuals under 16 years of age as defined by applicable law.

Security and Data Retention

No security system is completely secure, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission. Please avoid using unsecured channels to transmit sensitive or confidential information.

We retain personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce agreements or policies, based on factors such as the type of data and purpose of use.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may not apply in all circumstances, and we may deny requests as permitted by law.

Right to Access / Know: You may request details about the personal information we hold about you and how it is used and shared.
Right to Deletion: You may request that we delete your personal information.
Right to Correction: You may request that we correct inaccurate or incomplete information we hold about you.
Right to Portability: You may request a copy of your personal information or that we transfer it to another party, where applicable.
Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may instruct us not to “sell” or “share” your personal information, or to stop using it for targeted advertising. If you have enabled a global privacy control signal in your browser, we will treat it as an opt-out request where legally required.
Right to Restrict Processing: You may request that we stop or limit the processing of your information.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
Right to Appeal: You may appeal our denial of your request by replying directly to our response.
Communication Preferences: You may opt out of promotional emails by using the unsubscribe link in our messages. Even if you opt out, we may still send non-promotional messages about your account or orders.

You may exercise your rights through the contact information provided below. We do not discriminate against individuals who exercise their privacy rights. Before fulfilling your request, we may need to verify your identity through information such as your email or account details. You may also designate an authorized agent to act on your behalf, subject to proof of authorization and verification requirements.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If our response is unsatisfactory, you may have the right to appeal or file a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available here.

International Users

Your personal information may be transferred to, stored, or processed outside your country of residence, including by employees, third-party service providers, or partners operating in those countries.

When transferring data from the EEA, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by UK authorities, unless the destination country ensures an adequate level of protection.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us by email at help@coldframeofficial.com or by mail at:

COLDFRAME
4F, 22 Dosan-daero 101-gil, Gangnam District, Seoul 06013, Korea

Unless otherwise stated, COLDFRAME is the data controller responsible for processing your personal information under applicable data protection laws.