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Conditions d’utilisation


Terms of Service

Article 1 (Purpose)

These Terms and Conditions (“Terms”) set forth the rights, obligations, and responsibilities of COLDFRAME Co., Ltd. (the “Company”) and users with respect to the use of internet-based services (the “Services”) provided through the Company’s app and website (collectively, the “App”).

Article 2 (Effect and Amendment of the Terms)

  1. The Company will post these Terms within the Services or otherwise make them easily accessible to users.

  2. The Company may amend these Terms to the extent permitted by applicable laws and regulations. In such case, the Company will notify users by indicating the effective date and reasons for the amendment along with the current Terms at least seven (7) days prior to the effective date. The amended Terms shall take effect seven (7) days after such posting.

  3. If the Company clearly notifies users that failure to express refusal within the notice period shall be deemed as consent, and users do not express disagreement before the effective date, users shall be deemed to have consented to the amended Terms. If users do not agree to the amended Terms, they may discontinue using the Services and terminate the user agreement.

  4. Agreeing to these Terms constitutes consent to regularly review any changes or updates to the Terms and operating policies through the mobile application. Users shall bear responsibility for checking such changes, and the Company shall not be liable for any damages resulting from a user’s failure to do so.

  5. These Terms apply from the date the user agrees to them until the date of withdrawal. However, certain provisions may remain in effect even after withdrawal.

Article 3 (Governing Rules)

  1. Matters not specified in these Terms shall be governed by the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” the “Act on the Regulation of Terms and Conditions,” the “Telecommunications Business Act,” and other applicable laws and the Company’s operating policies.

  2. Notices made by the Company to users regarding policy changes, new regulations, or public guidelines shall form part of these Terms. In case of inconsistency between these Terms and individual service notices, the latter shall prevail.

Article 4 (Definitions)

The definitions of terms used in these Terms are as follows:

  1. Services: All services provided by the Company through the COLDFRAME app, website, and related platforms.

  2. Member: A person who agrees to these Terms, enters into a user agreement with the Company, and holds an account on the COLDFRAME app or website.

  3. User: A general term referring to any person who uses or intends to use the Services, including Members.

  4. Content: Any data composed of symbols, letters, shapes, colors, sounds, images, videos, or combinations thereof provided by the Company.

  5. Posts: Symbols (including URLs), letters, images (including photos), or files uploaded or registered by users while using the Services.

Article 5 (Formation of Service Agreement)

  1. Non-members may make purchases and subscribe to newsletters. When users register as members using a one-time password sent via email, they are deemed to have agreed to these Terms.

  2. Users shall not use another person’s account without permission and must provide accurate and complete information upon registration. Information provided at registration shall be deemed the user’s true information.

Article 6 (Notices to Users)

  1. The Company may notify users of matters related to rights and obligations through means such as email, KakaoTalk, or in-app push notifications using the contact information provided upon registration.

  2. For notices addressed to an unspecified number of users, posting the notice within the Service shall constitute individual notice.

Article 7 (Termination and Restriction of Use)

  1. Users may request account deletion (withdrawal) through customer inquiry channels.

  2. Upon termination, all user data and personal information shall be deleted immediately, except where retention is required under applicable laws or the Company’s Privacy Policy. The Company shall not be responsible for loss of data if users fail to take necessary backup measures after being notified of deletion.

  3. The Company may, without prior warning, restrict service use or terminate accounts if users violate these Terms or operating policies.

  4. Users may file an objection through prescribed procedures, and if such objection is deemed valid, the Company shall immediately resume service access.

Article 8 (Definition of Services)

The Company’s Services are accessible via all wired and wireless devices and include the following:

  1. Online purchase (e-commerce) support services

  2. Product information and search services

  3. Purchase contract formation and fulfillment

  4. Advertising, membership, and other marketing support services (online/offline)

  5. Other services designated by the Company

Article 9 (Service Hours)

  1. Services are available 24 hours a day, 365 days a year, unless interrupted for maintenance or technical reasons. The Company will notify users in advance where possible.

  2. The Company may divide Services into separate sections and specify different hours of availability, which will be announced accordingly.

Article 10 (Service Modification and Suspension)

  1. The Company may modify or suspend Services as necessary for operational or technical reasons without prior notice, except where such changes are material or disadvantageous to users—in which case prior notice shall be given.

  2. The Company may limit or suspend Services under the following circumstances:

    1. For regular maintenance or operational needs

    2. Due to unavoidable repair or construction

    3. When users disrupt business activities

    4. Due to power failure, system malfunction, or network overload

    5. Upon termination of contracts with service providers or other unavoidable business reasons

    6. Due to natural disasters or force majeure

  3. In such cases, prior notice will be given where possible; otherwise, prompt post-notice shall be provided.

  4. The Company bears no liability for damages resulting from such suspension unless caused by intentional misconduct or gross negligence.

Article 11 (Exchanges and Refunds)

  1. Exchanges
    Customers may request an exchange within seven (7) days of receiving the product. Exchanges are not accepted for customized or personalized items made to order, or for products whose value has been significantly diminished due to use, damage, or alteration by the customer.

  2. Refunds
    Refunds are not accepted for international orders except in exceptional cases where a refund is deemed necessary, such as when:

    - The product is defective or damaged upon arrival. 
    - An incorrect item has been delivered due to the Company’s error.

    All approved refunds will be processed within three (3) business days of confirmation.

Article 12 (User Responsibility)

  1. Users are solely responsible for all actions and consequences arising from use of the Services and related content.

  2. If users upload or distribute illegal, obscene, defamatory, or copyright-infringing content, they shall bear all legal and financial liability therefor, and the Company shall not be held liable.

Article 13 (Information and Advertising)

  1. The Company may display information or advertisements on service screens or send them via email, SMS, or push notifications.

  2. Users may opt out of receiving such communications at any time, except for legally required notifications or responses to inquiries.

Article 14 (Company Obligations)

  1. The Company shall not disclose users’ personal information to third parties without consent, except as required by law.

  2. The Company may use anonymized statistical data without prior consent.

  3. The Company shall promptly address user complaints or notify users of the reason and schedule if immediate resolution is not possible.

  4. The Company shall compensate users for damages caused by violation of these obligations.

  5. The Company complies with all relevant laws, including the “Act on Promotion of Information and Communications Network Utilization and Information Protection.”

  6. The Company endeavors to provide the highest-quality content and network services.

Article 15 (User Obligations)

Users shall not engage in any of the following acts:

  1. Providing false information, using another user’s account, or unauthorized access

  2. Reproducing or distributing Company data for commercial purposes without permission

  3. Using the Services for unauthorized sales or advertising activities

  4. Defaming or harming others

  5. Infringing the Company’s or third-party intellectual property rights

  6. Distributing obscene or offensive content

  7. Uploading malware or viruses

  8. Disrupting service operations or sending spam

  9. Impersonating others or misrepresenting relationships

  10. Collecting or disclosing others’ personal information

  11. Circulating false information for personal or third-party gain

  12. Gambling or engaging in speculative acts

  13. Harassing or threatening others

  14. Altering service information

  15. Posting or transmitting prohibited information or software

  16. Impersonating Company staff

  17. Posting or transmitting software designed to interfere with systems

  18. Engaging in any illegal or improper conduct

Users may not transfer, assign, or pledge their rights to use the Services. The Company may suspend or restrict users who violate applicable laws or these Terms.

Article 16 (Company Rights to Content)

  1. All intellectual property rights to content created by the Company belong to the Company. Users may not use or reproduce such content without prior written consent.

  2. The Company does not grant users any rights to its trademarks, service marks, logos, or domain names without a separate written agreement.

  3. Crawling, scraping, caching, or mirroring of the Company’s content without authorization is prohibited.

Article 17 (Privacy Protection)

The Company complies with all applicable privacy laws, including the “Personal Information Protection Act,” and operates in accordance with its Privacy Policy.

Article 18 (User Responsibility for Personal Information)

  1. Users are responsible for managing their accounts and shall be liable for any loss or damage arising from negligence.

  2. Users must promptly update any changes to their personal information. The Company shall not be liable for damages caused by a user’s failure to do so.

Article 19 (Collection and Provision of Personal Information)

  1. The Company shall inform users of the purpose and obtain consent before collecting or using personal data, unless otherwise provided by law.

  2. The Company shall obtain consent again if it intends to use or provide personal information for new purposes.

  3. The Company shall not disclose user data to third parties except in the following cases:

    1. When necessary to fulfill a contract for service provision and obtaining consent is impracticable

    2. For payment processing

    3. When required by law

  4. The Company may outsource certain operations, including data processing, to subcontractors disclosed in the Privacy Policy.

  5. Users may request access or correction of their personal data at any time, and the Company shall respond without undue delay.

Article 20 (Compensation for Damages)

  1. The Company shall compensate users for actual damages caused by its intentional or grossly negligent acts.

  2. Users shall indemnify and hold the Company harmless from any third-party claims arising from their unlawful acts or breach of these Terms.

Article 21 (Disclaimer)

  1. The Company shall not be liable for service interruptions due to force majeure.

  2. The Company shall not be liable for disruptions caused by users.

  3. The Company shall not be liable for network interruptions by telecommunications providers.

  4. The Company shall not guarantee expected profits or be liable for damages arising from information obtained through the Services.

  5. The Company shall not mediate or be liable for disputes between users or between users and third parties.

  6. The Company shall not be liable for issues arising from users’ device or network environments beyond its control.

Article 22 (Dispute Resolution)

  1. Users shall address any complaints or disputes regarding posts, privacy, or service use through the Company’s customer center.

  2. These Terms and Services are governed by the laws of the Republic of Korea. Any disputes arising hereunder shall first be resolved amicably; failing such resolution, they may be brought before a competent court under the Civil Procedure Act.

  3. The competent court shall be the court having jurisdiction over the Company’s principal place of business.

Date of Publication: April 4, 2022
Effective Date: April 4, 2022